Experience
2022-Current
UX consultant
Freelance | Remote
- Plan and implement user research methodologies, ensuring user success with a product that meets client and business needs in collaboration with client and design team members.
- Create wireframes, mockups, and prototypes; build collections of reusable components in a UI library.
- Build user testing scripts, lead user testing sessions, analyze research, and propose design revisions.
2016-2021
UX Engineer/Manager
Hennepin County Communications | Minneapolis, MN
- Balanced various responsibilities as both a manager and an individual contributor, handling user experience design, web development, organizational strategy, staff supervision, and critical support.
- Led the initiative to create the organization's Digital Service division, having an integral role in bringing a user-centered focus to service design while functioning as product manager for the organization's main public web and digital presence, a platform that received 15+ million visits annually.
- Delivered code, prototypes, wireframes, information architecture, user journeys, and user flows.
- Conducted product design, user research, user testing, content strategy, solution and application architecture, technical requirements, and development.
- Handled design, development, testing, and implementation of new frameworks, patterns, components, and sites.
- Designed and facilitated training for staff in web development and UX design, educating and empowering department-specific teams to align with organizational standards and goals; created and delivered related presentations for larger groups and conference sessions.
- Advocated for and negotiated UX roles in projects, ensuring both user and business needs were met.
- Consulted with enterprise-wide staff on various topics such as UX/UI design and development, architecture, analytics, SEO, branding, accessibility, and technical support.
- Support duties requiring quick triage and resolution for issues impacting resident service access.
2014-2016
Front-End Developer
Advomatic | Remote
- Front-end web development for advocacy, non-profit, and government organizations such as ACLU, Department of Education, American Federation of Teachers, Community Solutions, and American Academy of Poets.
- Client support, training, and content management system configuration, including integration and scripting of Salesforce and Zendesk.
2008-2014
Web Specialist
Hennepin County Enterprise Development | Minneapolis, MN
- Development, design, configuration, administration, training, and support for public and internal websites and applications.
- Core team member for SharePoint enterprise-wide implementation, guiding lines of business through intranet and data migrations.
Skills
- Web content management systems (Sitecore, Drupal, WordPress)
- Front-end development (HTML, CSS, JS, responsive design, CSS frameworks, Sass, Gulp/Grunt)
- User Experience (prototyping, wireframing, user journeys, IA, usability testing)
- Design systems/pattern libraries
- Accessibility/WCAG
- Google Analytics
- SEO
- Git/GitHub
- Design thinking
- Organizational strategy
- Web governance/leadership
- Staff supervision/management
Experience with:
- RESTful Services and APIs
- JAMstack/SSG’s
- React
- Angular, Vue.js
- PHP/Apache/MySQL
- .NET/C# stack
- Microsoft Azure DevOps
- Microsoft IIS/SQL server
Certifications
2018
Nielsen Norman Group
UX Certification
2014
Sitecore
Sitecore/.NET Developer Certificate
2012
Minneapolis Community and Technical College
Web Development Professional Certificate